Privacy Policy

1. Introduction

Yardi Systems, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, position, business requirements)
• Inquiry details and communications with our team
• Account information if you create an account on our website

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookie data and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide customer service
• Process leasing applications and provide commercial real estate services
• Send you marketing communications (with your consent)
• Improve our website and services through analytics
• Comply with legal obligations and protect our rights
• Conduct business operations and maintain our records

4. SMS and Text Messaging Program

Program Description

Matrix operates an SMS messaging program that allows us to communicate with customers and prospects via text messages. Our program is registered with The Campaign Registry and complies with all applicable messaging regulations.

Message Types

If you provide your phone number and consent to receive text messages, we may send you:

• Service notifications and updates
• Marketing messages (only with your consent)
• Customer service communications

Consent and Opt-In

By providing your mobile phone number and opting into our SMS program, you consent to receive text messages from Yardi Systems, Inc. at the number provided. Consent is not required as a condition of purchase. You confirm that you are the authorized user of the mobile device associated with the phone number provided.

Message Frequency and Costs

Message frequency varies based on your interaction with our services and the nature of our business relationship. You may receive up to 5 messages per month. Message and data rates may apply according to your mobile carrier's plan.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time using any of the following methods:

• Reply "STOP" to any text message from us
• Contact us directly at info@yardi.com
• Call us at (805) 699-2040

After you opt out, you will receive a final confirmation message confirming your opt-out request has been processed. You will not receive any further SMS messages unless you opt-in again to our program.

Help and Customer Support

For help with our SMS program, reply "HELP" to any message or contact us at info@yardi.com or (805) 699-2040. Our customer service team is available during regular business hours to assist you.

Data Protection for SMS

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All SMS opt-in data and consent records are maintained separately and will not be shared with any third parties except as required for message delivery or legal compliance.

Carrier and Device Compatibility

Not all mobile carriers and devices may be supported. We are not responsible for delayed or failed message delivery due to carrier issues, network problems, or device limitations.

Age Requirements

You must be 18 years of age or older to participate in our SMS program. If you are under 18, you must have parental consent to receive text messages from us.

5. Information Sharing

We may share your personal information with:

• Service Providers: Third-party companies that help us operate our business, including hosting providers, email services, analytics providers, and payment processors
• Business Partners: Trusted partners who may provide services relevant to your commercial real estate needs
• Legal Compliance: When required by law, regulation, or legal process
• Business Transactions: In connection with a merger, sale, or other business transaction

We do not sell your personal information to third parties for their own marketing purposes.

6. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure transmission protocols (HTTPS/TLS encryption)
• Access controls and authentication measures
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant privacy authority

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: