Terms of Service

1. Agreement to Terms

By opting in to receive SMS messages from Yardi, operated by Yardi Systems, Inc., you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our SMS services.

2. SMS Program Description

Our SMS program allows us to send you text messages related to:

• Business updates and announcements
• Service notifications and alerts
• Customer support communications
• Promotional offers (if opted in)
• Important account or service information

3. Consent and Opt-In Requirements

By providing your mobile phone number and confirming your opt-in to our SMS program, you:

• Consent to receive SMS messages from Yardi Systems, Inc.
• Confirm that you are the authorized user of the mobile phone number provided
• Acknowledge that you are at least 18 years of age or have parental consent
• Agree that consent is not a condition of purchase or use of our services
• Understand that message and data rates may apply according to your carrier plan
• Acknowledge that you can withdraw consent at any time using the opt-out methods provided

Important: Your consent applies specifically to receiving text messages from Yardi at the mobile number you provide. This consent remains valid until you opt out using the methods described in these Terms.

4. Message Frequency and Charges

Frequency

Message frequency varies depending on your interaction with our services and the nature of our business relationship. You may receive up to 5 messages per month.

Charges

Message and data rates may apply according to your mobile service provider's plan. You are responsible for all charges related to text messages received from us.

5. Opt-Out Instructions and Help

How to Opt Out

You may opt out of our SMS program at any time using any of the following methods:

• Reply "STOP" to any SMS message from us
• Send an email to info@yardi.com requesting to be removed
• Call us at (805) 699-2040 and request opt-out

After you opt out, you will receive a final confirmation message confirming that you have been removed from our SMS program. No further messages will be sent unless you explicitly opt in again to our program.

Getting Help

For help with our SMS program or if you have questions:

• Reply "HELP" to any SMS message from us
• Contact our customer service at info@yardi.com
• Call us at (805) 699-2040 during business hours

Re-Opting In

If you have previously opted out and wish to receive messages again, you must go through our opt-in process again. Simply replying to old messages or texting us will not automatically re-subscribe you to our program.

6. Carrier and Device Limitations

Not all mobile devices or carriers may be supported. We are not responsible for delivery delays or failures due to carrier or device limitations.

7. Prohibited Uses

You agree not to:

• Use our SMS service for any unlawful purpose
• Provide false or misleading information
• Use someone else's phone number without permission
• Attempt to interfere with or disrupt our services
• Send spam or unsolicited messages through our platform

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our SMS service, you also agree to our Privacy Policy.

9. Service Availability

We strive to provide reliable SMS service, but we cannot guarantee:

• Uninterrupted service availability
• Delivery of all messages
• Immediate message delivery
• Compatibility with all devices and carriers

10. Limitation of Liability

To the fullest extent permitted by law, Yardi Systems, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our SMS service.

11. SMS Program Compliance

Our SMS program is fully compliant with The Campaign Registry requirements and all applicable messaging regulations. This includes:

Brand Registration

• Yardi Systems, Inc. is registered as a verified brand with The Campaign Registry
• Our business information, including EIN and business details, are verified and on file
• We maintain current registration status and comply with all ongoing requirements

Campaign Registration

• All SMS campaigns are registered with The Campaign Registry before deployment
• Campaign use cases are accurately described and approved
• Message content and frequency align with registered campaign parameters

Regulatory Compliance

Our SMS program complies with all applicable laws and regulations, including:

• The Campaign Registry: Brand and campaign registration requirements
• Telephone Consumer Protection Act (TCPA): Consent and opt-out requirements
• CAN-SPAM Act: Commercial message identification and opt-out
• CTIA Guidelines: Messaging best practices and consumer protection
• FCC Regulations: Wireless communication rules and consumer rights
• Carrier Requirements: Individual carrier policies and filtering standards

Consent Records

We maintain detailed records of all SMS consent as required by The Campaign Registry and applicable regulations. These records include:

• Date and time of consent
• Method of consent (web form, verbal, etc.)
• Phone number and associated consent
• Opt-out requests and confirmations
• Campaign and message type associations

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by posting updated Terms on our website and updating the "Last updated" date. Continued use of our SMS service after changes constitutes acceptance of the new Terms.

13. Termination

We may terminate or suspend your access to our SMS service at any time, with or without notice, for any reason, including violation of these Terms.

14. Contact Information

If you have questions about these Terms or our SMS service, please contact us:

15. Governing Law

These Terms are governed by the laws of CA, United States, without regard to conflict of law principles.